Collaboration Observability

See Teams
Performance
Before Users
Report It.

Near-time, actionable visibility into meetings, rooms, devices, and networks — built for Teams Service Owners who need more than post-call summaries.

4,218
Meetings monitored today
342
Rooms tracked
<60s
Alert latency
Collaboration Observability
LIVE
Collaboration Observability
Overview · Today
4,218
Meetings
▲ 99.1% healthy
342
Rooms
▲ All responding
7
Alerts
3 audio · 4 video
Recent Sessions
Boardroom A — London HQ
Teams Room · 18 participants
4.8
Remote User — Frankfurt
Audio degradation · VPN packet loss
2.1
Q2 All-Hands — 2,840 attendees
Live event · Monitoring active
4.5
Conference Suite — New York
Teams Room · 8 participants
3.7
Beobachten Analyze Optimieren
Trusted by the world's largest enterprises
Fortune 500 Finanzdienstleistungen Pharmaceuticals Fertigung Energieunternehmen Global 2000
The Real Problem

Microsoft Teams is business-critical. Some still troubleshoot it like just another app.

"Wait for complaints.
Then scramble."

You find out from a complaint
By the time IT knows, the incident has already affected the business.
Triage spans three different log sources
Network logs, device telemetry, and Teams Admin Center don't talk to each other.
Alerts don't reach the right owner
Quality signals that never surface in ServiceNow, Slack, or Teams — until someone escalates.
The Kollective Framework

Observe. Analyze. Optimize.

One platform closes the loop — from session telemetry to resolved incident.

01 · Observe
See every session.

Near-time telemetry across every meeting, room, device, and network — not just the ones that generate a ticket.

  • Audio, video, and content-sharing quality
  • Teams Rooms device health and peripheral status
  • Remote user experience at home-network fidelity
02 · Analyze
Know exactly why.

Correlate session quality to the specific network segment, device, or configuration causing degradation — not a guess.

  • Subnet, VPN, and ISP-level attribution
  • Device vs. network vs. application fault isolation
  • Historical trends to catch patterns before they recur
03 · Optimize
Act before users escalate.

Intelligent alerts routed into the ITSM and messaging tools your team already watches.

  • ServiceNow incident auto-creation with severity and root-cause data
  • Slack and Teams channel alerts for ops teams
  • VIP monitoring with dedicated alert thresholds
How It Works

What Collaboration Observability covers — and what it gives your IT team.

What We Monitor
Users
Teams Rooms
Devices
Networks
telemetry into
Observe · Analyze
Kollective Experience Platform
Collaboration Observability
delivers
What You Get
Actionable Alerts
Near-time notifications routed to the right team
Near-time
Performance Insights
Quality trends by user, site, room, and network segment
Analytik
Operational Visibility
Full-environment picture updated in near-time
Proactive

Intelligent Alert Routing
Alert Detected
Kollective KXP
Trigger
Microsoft Teams
Alert to incident channel with full session context and affected user count
Channel alert
Slack
Instant message to #teams-ops with segment detail and meeting impact
Ops message
ServiceNow
Auto-create incident with severity, location, and root-cause data pre-populated
Auto-ticket
Platform Capabilities

Built for Teams Service Owners.

Built to extend Microsoft's native tooling with the operational depth Teams Service Owners need to act, not just audit.

Collaboration Observability for Teams
See every meeting. Understand every issue.

Near-time visibility across all meeting types — 1:1, team, large event — with quality scoring, anomaly detection, and actionable alerts.

  • Meeting quality scoring across users, rooms, and events
  • Network segment analysis — subnet, VPN, ISP, and carrier
  • Teams Rooms monitoring — device health, peripherals, firmware
  • Remote and home network visibility at campus fidelity
Intelligent Alert Routing
Alerts that reach the right team — without manual routing.

When quality drops, Kollective automatically routes context-rich alerts into the tools your team is already watching.

  • ServiceNow auto-ticketing with root-cause and severity pre-filled
  • Slack and Teams channel notifications for ops teams
  • VIP and executive session monitoring with dedicated thresholds
  • Microsoft is a partner — Kollective extends Teams, not replaces it
Results

Numbers that matter.

25+
Years delivering enterprise communications at scale
Faster MTTR on Teams incidents with proactive alerting
M+
Meetings monitored every day across global enterprise deployments
F500
Trusted across finance, pharma, energy, and defense
"We knew as soon as we met the Kollective team that they were the partner for us. They stood head and shoulders above the competition in terms of their professionalism, understanding our technical challenges and friendliness."
IT Collaboration Services Manager, NXP
See What Good Looks Like

View the Teams Observability Walkthrough.

15 minutes. No slides. A live look at how Kollective monitors Teams quality — across meetings, rooms, and networks — tailored to your environment.

No commitment required
Tailored to your Teams environment
Delivered by a technical expert