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ANMELDEN

account manager (emea)

Kollective Technology, Inc. is a leading SaaS network infrastructure company delivering enterprise-grade observability, analysis, and optimization solutions. The Kollective platform empowers Fortune 500 and global enterprises to improve performance, scale collaboration, and reduce operational friction across tools like Microsoft Teams, Cisco Webex, Vimeo, and Kaltura. Top global brands rely on Kollective to gain actionable insight into user experience and network performance across their collaboration and video environments.

Reporting & Location

  • Reports to: SVP Sales, EMEA
  • Location: Remote-first, with one day in London office weekly and ad hoc travel across France, Italy, Spain, and Portugal.
  • Travel to the US once per year for company meetings.

about the role

At Kollective, we are customer-obsessed – helping our customers succeed is at the heart of what we do. We’re looking for a motivated Account Manager to join our EMEA team. You’ll manage a portfolio of ~40 enterprise accounts across France, Italy, Spain, and Portugal (worth $1–1.5m ARR), ensuring they achieve maximum value from our platform while driving renewals and upsell opportunities.

As a trusted advisor, you’ll connect customer business goals with the value of our platform, guiding stakeholders on how to get the most out of Kollective. This is an ideal role for a junior–mid level professional eager to build enterprise account management skills, with a clear progression path available for strong performers.

Key Responsibilities

  • Own ~40 customer accounts across France, Italy, Spain, and Portugal, accountable for renewals and expansion (GRR & NRR).
  • Drive customer adoption and outcomes, ensuring measurable business value.
  • Build and maintain trusted relationships across multiple stakeholders (IT, comms, executive sponsors).
  • Lead QBRs and executive reviews, surfacing insights that align to customer priorities.

Collaborate closely with:

- SVP EMEA (sales strategy, escalation, and executive sponsorship)
- Solution Engineers (technical adoption & enablement)
- Product (capturing customer feedback and helping influence the roadmap)

  • Provide accurate pipeline forecasts and renewal visibility to leadership.
  • Partner with channel resellers to extend customer engagement and value.
  • Apply a commercial mindset — accountable for both customer value and revenue growth.

  • Play a critical part in driving adoption of our newly launched product with significant expansion potential.

what we're looking for

  • Experience in SaaS account management, ideally in Observability, IT, or Video solutions.
  • Strong relationship management skills, with the ability to navigate complex stakeholder environments.
  • Exposure to or familiarity with MEDDIC/MEDDICC methodology preferred.
  • Hungry to learn, curious, positive, and a problem-solver who thrives in fast-moving environments.
  • Comfortable in a collaborative, entrepreneurial team culture.
  • Languages: English required; French, Italian, or Spanish highly desirable. Portuguese is a plus.

why join us

  • Career Growth: We believe in developing talent. Strong performers in this role have previously progressed into senior sales and enterprise account positions. With our new product launch creating fresh opportunities for expansion, this is an exciting time to join and grow with us.
  • Impact: You’ll work with global enterprises, helping them solve complex challenges in video delivery and observability that directly impact thousands of employees.
  • Collaboration: Join a tight-knit, entrepreneurial team where your ideas are valued, and you’ll collaborate directly with Sales Engineering, Product, and senior leadership.
  • Learning Culture: We use structured approaches like MEDDIC, ensuring you’ll develop skills that set you up for long-term success in enterprise SaaS.
  • Rewards & Benefits: Competitive compensation, private healthcare, gym membership, phone & broadband allowance, travel opportunities, and professional development support.

We welcome applications from all qualified individuals and are committed to creating an inclusive workplace. Applicants must be eligible to work in the UK.

HOW TO APPLY

Please send your resume and cover letter to careers@kollective.com. No phone calls please.

About kollective

The largest, most successful, global companies trust Kollective Technology to power their Enterprise Live and On-Demand video delivery, serving millions of users worldwide. From its software defined enterprise content delivery network (SD ECDN) to related IT tools like Network Readiness Testing and Network Analytics, Kollective drives a powerful ROI and makes the flexibility of software defined networking a reality.

Do you have a desire to put your skills into practice in a small company serving over a hundred of the world’s largest corporations? Are you a big picture thinker who pays attention to the smallest of details? Are you a hands-on leader willing to go the extra mile and do what it takes to reach your goals? Join a rapidly growing company at the cutting edge of large-scale content delivery and make a real impact.